Helios Pendant - Gold
An azure and marble amulet adds chic minimalism to any outfit.
MATERIAL AND MEASUREMENTS
- Metal Alloy and Resin
- Necklace Length : 40cm
SHIPPING & RETURNS
- Shipping within Malaysia is free for purchases above RM150
- International shipping is free for purchases above USD$70
- Click SHIPPING and RETURNS below for further information
All orders are shipped in our specially designed Dipped Row boxes. To reduce shipping costs, we may package multiple items together. If you would like the items gift wrapped or packed separately, please indicate your request in the order note at checkout.
We start working on your order as soon as possible and as such we are unable to make any changes or modifications to an order one it has been shipped.
We currently charge a RM 10 shipping rate on orders within Malaysia, including Sabah & Sarawak. Orders worth RM 150 and above will be shipped for free. We strive to pack and ship all orders within 24 hours after payment is received. Once shipped it should take 1- 2 days for the items to get to your door. Orders made on Friday (after 3pm), Saturday and Sunday will only be shipped on Monday.
We currently ship to a select number of international destinations as listed below. If your country is not listed, please email us directly at email@example.com and we can make some special arrangements for you to place an order.
The Malaysian Postal Service ships all our international orders. We currently offer Registered AirMail or Express Mail. Orders worth RM300 (approx USD 70) will be shipped for FREE via Registered AirMail. Registered AirMail will take approximately 2-3 weeks whilst the Express Mail Service should take 3 - 7 business days. Tracking numbers will be provided for both services by email once shipped. All orders are charged a flat shipping rate as follows:
|Country||Orders above RM300||Registered Airmail||Express Mail|
|United Arab Emirates||FREE||75||125|
|United States of America||FREE||90||180|
Please note that Dipped Row is not responsible for customs duty, clearance charges, and port handling and/or delivery charges from the port of entry. Customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before placing your order.
Should you wish to return your item(s), you have 14 days upon receiving the item(s) to return them. Please contact DIPPED ROW’s Customer Service to initiate the return.
Items should be returned new, unused, and with the original DIPPED ROW tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Please note that for hygienic reasons, we cannot accept returns on earrings.
Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If the item you received is damaged, please let us know as soon as possible upon receiving the items.
We have made every effort to display as accurately as possible the colours of our products that appear on DIPPED ROW. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
We will send you an email notification once your return is received and inspected. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and the refund amount will be credited to your account via your original method of payment, within 5 working days. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
Customers are required to bear the shipping costs for any returns. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
You are responsible for all goods sent until they arrive at DIPPED ROW. If you are shipping an item(s) worth over RM150, we strongly recommend that you consider using a trackable shipping service. Please ensure to package the goods well to prevent damage.
Your item(s) should be sent back to us within 14 days. Returns outside these time frames may be accepted at the discretion of DIPPED ROW.